How does a fire service dispatcher work?
There are many different professions and specialties in the world. But few people know what the fire service dispatcher actually does in the workplace. This is not only receiving calls and messages about fires, emergencies and accidents. The dispatcher is the first person who takes full responsibility and urgently makes a decision to implement a particular situation.
Initially, the dispatcher receives a call that comes by phone and then collects from the applicant all the necessary information for registration, sending the guard to the scene of the incident and connects all existing local self-government bodies, interaction services and directs the necessary forces and means. The dispatcher must have such qualities as sociability, responsiveness, determination and punctuality.
The outcome of the incidents depends on the actions of the dispatcher, you can not delay a second. No more than one minute is given to collect the necessary information and send out departments for a fire or other situation. During this time, the dispatcher fills out the waybill for the departure of the transport group, indicates the address, make and number of the car, what is on (what happened), the time of departure, indicates his last name and signs. At this moment, it is the dispatcher who decides how many vehicles should leave for the exit, since a small number of cars are not always able to quickly cope with a fire or other incident.
From the place of fire/accident /emergency, a unit is called by telephone or by radio to receive information from the place. The situation is being clarified, the threat of proliferation, the presence of people in the zone, the need to involve interaction services (ambulance, police, RES service, emergency gas service). The dispatcher transmits all the information received to the head of his unit, to the services, to the Crisis Management Center (CCS) of the Ministry of Emergency Situations. Everything that is transmitted and received is recorded in logs, recorded and stored at the unit's point of contact (PSC). If necessary, the dispatcher sends reports, messages, statements, notifications, photo and video materials by e-mail to the Ministry.
Изображение с сайта: mchs.gov
The outcome of the incidents depends on the actions of the dispatcher, you can not delay a second. No more than one minute is given to collect the necessary information and send out departments for a fire or other situation. During this time, the dispatcher fills out the waybill for the departure of the transport group, indicates the address, make and number of the car, what is on (what happened), the time of departure, indicates his last name and signs. At this moment, it is the dispatcher who decides how many vehicles should leave for the exit, since a small number of cars are not always able to quickly cope with a fire or other incident.
What a fire service dispatcher should know
The dispatcher must know all regulatory documents, orders and orders of the Ministry and his squad/unit, phone numbers, positions and surnames of heads of enterprises and departments.From the place of fire/accident /emergency, a unit is called by telephone or by radio to receive information from the place. The situation is being clarified, the threat of proliferation, the presence of people in the zone, the need to involve interaction services (ambulance, police, RES service, emergency gas service). The dispatcher transmits all the information received to the head of his unit, to the services, to the Crisis Management Center (CCS) of the Ministry of Emergency Situations. Everything that is transmitted and received is recorded in logs, recorded and stored at the unit's point of contact (PSC). If necessary, the dispatcher sends reports, messages, statements, notifications, photo and video materials by e-mail to the Ministry.
What qualities should an employee of the Ministry of Emergency Situations have
The dispatcher takes the first blow with each call, so you need to be restrained, well-mannered and educated person, Some situations can be solved in the literal sense of the word by phone. Every movement and every decision should be balanced, organized, purposeful and optimally suited to the situation. That's why, to work as a dispatcher, you need to be first of all a person who takes responsibility for every step and knows how to react quickly for the benefit of people, their lives and health.Изображение с сайта: mchs.gov